Building organizational support and capacity for monitoring is critical to the quality and consistency that is required to achieve the goals of workforce systems.
Having a sufficient number of trained monitors and working in accordance with clearly-defined policies and procedures is important, so that staff can engage in work that identifies issues, investigates their conditions and causes, and problem-solves to develop resolutions.
In addition, support and staff development are necessary to ensure monitoring staff receive proper on-boarding and opportunities to grow their skills and knowledge in their discipline.